FAQ - courier service
FAQ - a collection of frequently asked questions and answers
1) What is the Same Day shipment?
Same Day Delivery, i.e. deliveries on the same day. Quriers has been specializing in such deliveries for almost 20 years.
This type of shipments is listed in the Offer / Price list - City shipments "On Today". The service is carried out in Katowice, Kraków, Łódź, Warsaw and Wrocław.
2) What is the Next Day shipment?
Next Day Delivery, i.e. delivery of the next day from the order / receipt of the parcel. This type of shipments is listed in the Offer / Price list - Domestic shipments.
3) What is a station shipment?
This is Same Day shipment carried out between different cities with the cooperation of Quriers couriers with PKP / PKS carriers. The service is limited to parcels weighing up to 10 kg and maximum dimensions: 20 x 40 x 50 cm, for a roll: up to 150 x 20 cm in diameter.
4) What is a standard package?
Package in the shape of a cuboid or a cube. In the case of a courier parcel, the dimension of the longest side may not exceed 120 cm, and the sum of dimensions may not exceed 220 cm.
5) What is a custom package?
The package, which one of the dimensions exceeds 120 cm or whose sum of dimensions (length + width + height) exceeds 220 cm. A non-standard parcel is also: elements with a round, cylindrical or oval shape, with irregular shapes and / or with protruding elements.
6) What is a bulky package?
A pack with small weight and large dimensions, for which the overall weight is greater than the actual weight of the package. The overall weight is calculated according to the following formula:
(Length [cm] * Width [cm] * Height [cm]) / 6000
7) What is a COD consignment shipment?
Cash On Delivery in English, which is the option of payment on delivery.
At the time of sending the shipment, the sender determines the amount he wants to receive from the recipient as payment for the shipment. The courier delivering such a shipment receives from the recipient a specific amount from which the courier company is settled on the same day, and then it transfers the amount due to the sender's bank account within the prescribed period.
8) Can I send parcels above 30kg?
Yes, it is possible to send parcels up to 50kg, and above this weight, we offer pallet shipping.
9) Can I send letters abroad?
Yes, Quriers is registered as a Postal Operator and cooperates with other operators in this regard. We have a signed contract that allows us to send and monitor international mail via a dedicated IT system via an online platform. The postal service concerns shipments from 20g to 2kg.
10) Can I further support the Quriers environment?
Yes, in addition to replacing the car fleet with an environmentally friendly one, we participate in the EU program CO2urier, in which the customer is given the opportunity to offset carbon dioxide when placing an order for each shipment.